Frequently Asked Questions
How Your Water Bill Works
We bill once a month. Your bill is always based on the water you used in the previous month, so you must use the water before we bill for it.
Bills are due by the 10th of each month. Late notices are sent as a courtesy, but any account that is past due is subject to disconnection. Past due water accounts may be assessed a $50 delinquent fee and cut off without further notice.
Understanding Tiered Rates
- Minimum monthly bill: $30.00 (includes your first 2,000 gallons)
- Usage from 2,001 to 6,000 gallons: $4.50 per 1,000 gallons
- Usage above 6,000 gallons: $5.50 per 1,000 gallons
Example:
If you used 7,000 gallons last month, your bill would be calculated like this:
| Charge Type | Gallons | Rate | Calculation | Total |
|---|---|---|---|---|
| Base Rate | First 2,000 | $30 (includes 2,000 gal) | $30.00 | |
| Tier 1 Usage | 4,000 (2,001–6,000) | $4.50 per 1,000 gallons | 4 x $4.50 | $18.00 |
| Tier 2 Usage | 1,000 (6,001–7,000) | $5.50 per 1,000 gallons | 1 x $5.50 | $5.50 |
| Total Bill | $53.50 |
Online Billing and Payments:
For more information, please visit our Online Billing and Payments page.
Adding Secondary Account Holder
- Primary Resident must be present with a valid ID
- Copy of tax bill or lease/rental agreement
- The person wishing to be added to the account must be present with an ID
- A Service Agreement will be filled out for a person to be added to the account
- An Activation Fee of $25.00 will be collected
- A copy of the Customer Service Agreement will be issued at that time
Next Day Service
We require a 24-hour notice before turn-ons or shut-offs. If you need service on or off a Monday, please get in touch with our office by noon the previous Friday. Please note that we are closed on most federal holidays.
Sewer Service
DCWA does not provide sewer service. You will need to contact the sewer provider for your area. In most cases, if you are on our water system, you must contact Dorchester County Water and Sewer. The phone number for DCW&S is (843)832-0075.